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The New School, and Flat Rate have convinced me of the direction the trade has been headed in for some time, and that it will never return to the days when I began as an oil burner technician for fuel companies that had been around since the beginning of oil burners themselves, and coal-fired systems before them. Still, I choose to work by the traditional ethics that I was fortunate enough to be taught, at a time when the winds of change were shifting. I’ve let go of the idea that I would employ many and reap the profits they generated for me. Now I work alone and hire another self-employed guy when I need a second pair of hands to complete a job that requires more than one, rather than go Flat Rate and take advantage of the customer. I do believe in business ethics (surely some of you are laughing at my naivet??). Maybe I’ll never sway from the Old School approach, as I still have zero patience for the sub quality work done by the bottom of the labor pool barrel, and by some of these Flat Rate companies. Call it ego, or call it nostalgia, I call it freedom, freedom to choose to feel great about the work I did today, without having to scam anyone.Presently, where once I charged only for the time on the job, I charge for the total time that I commit to my customer, including travel time both ways. Also, I charge for diesel fuel to get there. After all, the time and expense of traveling to my customer’s site is not for my benefit; it’s to solve their HVAC problems – my primary business.I know every task required to complete any HVAC job, and the order in which they should be performed. With 28 years experience, I feel unlike many of the Flat Raters who often only have a few. Really, many are simple parts changers in a neatly pressed uniform, behind the wheel of a moving billboard / warehouse, carting around 25 grand of inventory…and a Flat Rate pricing book.Despite my many complaints about them, I feel the Flat Rate innovators were very creative and insightful when they formulated their solution to the ills in the trade. However, I feel their method is fraught with deception, and opportunity for fraud. Not all are bad, but take the following as example:The FraudA case in point is my customer Cheri Whittaker’s experience with a Flat Rate company. Cheri called me for a “free estimate” to change the boiler in her home, in Exeter, after seeing my ??-page black and white ad (that cost $450 per month), in the Portsmouth telephone book. Being a savvy and knowledgeable salesman, I knew enough to get a lot of information up front, before I agreed to give a free estimate – something everyone calling ads in the phone book expects. Estimates take a lot of time, if done carefully and accurately. The answers Cheri gave to my queries – namely who the (Flat Rate) company was that condemned her old boiler two weeks earlier – caused me to suspect she just needed an honest and experienced technician to diagnose the problem correctly. I felt I was her man, and agreed to give the estimate.Upon arrival in her basement, I noticed that the air gate on the oil burner had been intentionally shut, causing the fire to burn incredibly dirty.